Laserline Holdings LLC

Terms of Use, Conditions and Project Agreement

PO Box 535, Roy, UT 84067 | (801) 856-1297

Agreement Acceptance

By approving a Laserline Holdings LLC estimate or making a payment on an invoice, you (the “Customer”) explicitly agree to be bound by the terms, conditions, and project agreements outlined below.

1. Invoicing, Billing, & Payment Processing

  • Preferred Payment Methods: To help reduce administrative fee costs, we actively accept checks and electronic bank transfers (EFT/ACH).

  • Credit Card Fees: If you choose to pay via credit card, a credit card processing service fee of 3.725% will be added to the transaction total.

  • Third-Party Billing Systems: All invoicing, billing, and payment processing transactions are securely managed and processed through our third-party system providers, Invoice ASAP and Intuit. The user policies and data privacy agreements of these respective platforms govern those specific payment transactions.

  • Order Completion: Transactions and orders are not recognized as complete or finalized until full payment verification has been received and cleared by Laserline Holdings LLC.

2. Deposits & Market Volatility

  • Upfront Deposit Requirements: Before any project is formally scheduled into our production system, Laserline Holdings LLC may require a non-refundable deposit covering:

    • 100% of all material costs

    • 100% of finish work costs

    • All applicable shop and consumables fees

    • 50% of the estimated labor costs

  • Material Cost & Timeline Volatility: Due to unpredictable fluctuations in the raw materials, parts, and supply markets, all provided estimates are subject to change regarding both cost and availability timelines.

  • Supplier Markups: Laserline Holdings LLC reserves the right to adjust final pricing based on unexpected supplier markups. These additional material fees will be issued via a separate invoice or applied to the remaining balance due upon project completion or installation.

3. Delays, Cancellations, & Scheduled Work

  • External Delays: If a project installation date is delayed or canceled due to reasons beyond the control of Laserline Holdings LLC, we maintain the right to require the remaining balance of the invoice to be paid in full by the original agreed-upon date.

  • Lost Revenue Fees: Because our schedule relies on dedicated time slots, Laserline Holdings LLC reserves the right to charge full estimated labor fees for canceled or severely delayed jobs if we are unable to schedule replacement work for your designated time slot.

4. Refunds & Warranties

Refunds

Once execution or manufacturing of a service request begins, no refunds will be offered. The finished item or service will be completed and either shipped or delivered to the physical address provided at the time of scheduling.

Parts & Manufacturing Warranty

Laserline Holdings LLC is not responsible for individual part performance or component failure. Part warranty coverage is solely dictated by the original manufacturer. Any component warranty claims must be pursued by the Customer directly with the manufacturer.

Labor & Installation Warranty

  • Laserline Holdings LLC provides a warranty solely on the labor and installation services executed directly by our team at the time of service.

  • We do not warrant labor or services provided by third parties or subcontractors.

  • Voiding of Warranty: Laserline Holdings LLC will not provide any warranty coverage for issues that have been diagnosed, altered, or worked on by a third party without our prior written involvement or explicit consent. All warranty requests must be reviewed, inspected, and approved directly by Laserline Holdings LLC.

5. Late Payments, Collections, & Remedies

  • Finance Charges: Any invoice balance that remains unpaid past its due date will accrue a monthly finance fee at a rate of 1.5% of the total amount due (or the maximum amount permitted by applicable law).

  • Statement Fees: An additional administrative fee of $35.00 will be charged each month for generating and issuing an updated delinquent invoice or statement.

  • Collection Action: If payment is not received within thirty (30) days of project completion or the agreed-upon due date, Laserline Holdings LLC may initiate formal collection or legal action. The Customer agrees to assume full responsibility for all associated costs of collection, including—but not limited to—reasonable attorney fees and court costs.

  • Order Cancellation: In the event of a payment default, Laserline Holdings LLC reserves the right, at its sole discretion, to cancel all or any part of an uninstalled or incomplete service or order.

6. Financial Authorizations & Guarantees

  • Information Authorization: The Customer (including each of its subsidiaries and affiliates) hereby agrees to provide Laserline Holdings LLC with any proper authorizations necessary to request relevant financial verification or information from third-party institutions.

  • Unconditional Guarantee: The Customer unconditionally guarantees the full and prompt payment of all purchases and services ordered by the Customer, its business entity, and any of its subsidiaries or affiliates.

7. Communications & Third-Party Systems

To provide clear, efficient operations, Laserline Holdings LLC utilizes secure, third-party platforms to manage our client communications. By interacting with us, you acknowledge and agree to our use of these platforms:

Call & Text (SMS) Messaging Terms

Laserline trusts RingCentral as our third-party telecommunications provider to handle all business telephone calls and text messaging interactions. By providing your phone number and opting in to communicate with us via text message, you agree to the following terms:

  • Expected Message Types: You can expect to receive text messages from us regarding customer service, including appointment reminders, order alerts, project updates, and account notifications.

  • Frequency: Messaging frequency may vary.

  • Rates: Message and data rates may apply depending on your plan and provider.

  • Opt-Out: To opt out at any time, text STOP.

  • Assistance: For assistance, text HELP or call us at (801)856-1297.

Please visit HERE for our full privacy policy.